I am an IT Support professional focused on technical troubleshooting, user support, Microsoft 365, Active Directory fundamentals, Windows desktop support, networking, PowerShell, Linux basics, cybersecurity awareness, and clear technical documentation.
This portfolio demonstrates hands-on labs, support documentation, troubleshooting workflows, ticket examples, diagrams, and beginner-friendly technical projects aligned with IT Support, Service Desk, Desktop Support, Technical Support, Junior Systems Administrator, and entry-level cybersecurity support roles.
- IT Support Technician
- Service Desk Analyst
- Desktop Support Technician
- Technical Support Specialist
- Junior Systems Administrator
- Junior Network Administrator
- Entry-Level Cybersecurity Support
- Windows 10/11, macOS, and Linux support
- Microsoft 365 and Outlook troubleshooting
- Active Directory fundamentals
- Windows Server administration basics
- Password resets and account lockout support
- TCP/IP, DNS, DHCP, VPN, LAN/WAN troubleshooting
- Email support concepts including SMTP, IMAP, SPF, DKIM, and DMARC
- Help desk ticket writing and escalation workflows
- ServiceNow, Jira, and Zendesk-style ticketing concepts
- PowerShell scripting and basic automation
- VMware and home lab environments
- Cisco Packet Tracer networking labs
- Wireshark and Nmap lab practice
- Cybersecurity fundamentals and security awareness
- Phishing prevention and user security education
- Technical documentation and knowledge base writing
These projects demonstrate practical IT Support, Help Desk, Desktop Support, Microsoft 365, Active Directory, PowerShell, Windows troubleshooting, networking, and technical documentation skills.
| Project | Skills Demonstrated |
|---|---|
| IT Support Project Index | Organized overview of IT Support, Help Desk, Microsoft 365, Active Directory, networking, PowerShell, Windows support, and cybersecurity documentation projects |
| PowerShell Help Desk Toolkit | PowerShell scripting, Windows troubleshooting, system information collection, disk checks, network checks, service troubleshooting, printer support, and automation |
| Microsoft 365 Admin Lab | Microsoft 365 support, Outlook troubleshooting, MFA support, Teams basics, mailbox support, licensing, user account workflows, and support documentation |
| Active Directory User Management Lab | Active Directory users, groups, OUs, password resets, account lockouts, access requests, onboarding, offboarding, and documentation |
| Networking Troubleshooting Labs | TCP/IP, DNS, DHCP, ping, traceroute, nslookup, Wireshark basics, VPN troubleshooting, and network support workflows |
| Windows Desktop Support Lab | Windows 10/11 support, printer troubleshooting, driver issues, software installation, endpoint support, user support, and desktop support documentation |
| Project Area | Focus |
|---|---|
| Help Desk Ticket Documentation Samples | Realistic support tickets, troubleshooting notes, user communication, escalation notes, and ticket lifecycle documentation |
| Microsoft 365 and Email Support Lab | Outlook, mailbox support, SMTP/IMAP basics, DNS, MX records, SPF, DKIM, DMARC, and email troubleshooting |
| Active Directory and Windows Server Lab | Windows Server basics, Active Directory structure, users, groups, Group Policy concepts, DNS, DHCP, and administration notes |
| Linux Support Command Notes | Linux command-line practice, file permissions, user management, process checks, logs, SSH, and troubleshooting |
| Cybersecurity Foundations Labs | Security basics, phishing awareness, access control, vulnerability assessment concepts, incident response, and defensive security learning |
| Wireshark Network Analysis Labs | Packet capture basics, protocol analysis, DNS, DHCP, ICMP, HTTP traffic review, and network troubleshooting |
| cPanel Website and Email Support Notes | Web hosting support, website uploads, domain DNS, SSL, contact forms, SMTP/IMAP setup, and email delivery troubleshooting |
My goal is to build reliable, secure, and well-documented IT environments while helping users through clear communication, structured troubleshooting, and customer-focused problem solving.
This portfolio reflects my continued growth in IT support, networking, systems administration, cloud tools, automation, and cybersecurity fundamentals. Each project is designed to show practical support workflows, realistic documentation, and job-ready technical understanding.
- Practical help desk and desktop support documentation
- Microsoft 365, Outlook, Teams, MFA, and mailbox support labs
- Active Directory user management and account support workflows
- PowerShell troubleshooting scripts and sample outputs
- Networking troubleshooting labs with DNS, DHCP, TCP/IP, and Wireshark practice
- Windows desktop support documentation
- Linux command-line and security notes
- Cybersecurity awareness and incident response documentation
- Professional diagrams, checklists, tickets, and support workflows
Please visit my GitHub repositories to view my IT Support, technical documentation, and cybersecurity learning projects.