[Bug]: Failed to write file contents: File with id "…" has not been found

[nickvergessen]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

We have 2.440 Failed to write file contents: File with id "…" has not been found errors in our log file in the last 14 days

Steps to reproduce

1. People use nextcloud

Expected behavior

Nothing happens in the error log

Installation method

Manual installation

Operating system

Debian/Ubuntu

PHP engine version

PHP 7.4

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 22.2.3 to 22.2.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

No response

List of activated Apps

c.nc.c

Nextcloud Signing status

No response

Nextcloud Logs

{
  "reqId": "PNGH1WcDNh8aMHfpSpxG",
  "level": 4,
  "time": "2022-03-24T09:41:26+00:00",
  "remoteAddr": "…",
  "user": "…",
  "app": "webdav",
  "method": "GET",
  "url": "/remote.php/dav/files/…",
  "message": "Failed to write file contents: File with id \"3079700\" has not been found.",
  "userAgent": "Mozilla/5.0 (Windows) mirall/…",
  "version": "23.0.3.2",
  "exception": {
    "Exception": "Sabre\\DAV\\Exception\\ServiceUnavailable",
    "Message": "Failed to write file contents: File with id \"3079700\" has not been found.",
    "Code": 0,
    "Trace": [
      {
        "file": "/var/www/html/apps/dav/lib/Connector/Sabre/File.php",
        "line": 465,
        "function": "convertToSabreException",
        "class": "OCA\\DAV\\Connector\\Sabre\\File",
        "type": "->"
      },
      {
        "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
        "line": 85,
        "function": "get",
        "class": "OCA\\DAV\\Connector\\Sabre\\File",
        "type": "->"
      },
      {
        "file": "/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
        "line": 89,
        "function": "httpGet",
        "class": "Sabre\\DAV\\CorePlugin",
        "type": "->"
      },
      {
        "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 472,
        "function": "emit",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 253,
        "function": "invokeMethod",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line": 321,
        "function": "start",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/var/www/html/apps/dav/lib/Server.php",
        "line": 339,
        "function": "exec",
        "class": "Sabre\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/var/www/html/apps/dav/appinfo/v2/remote.php",
        "line": 35,
        "function": "exec",
        "class": "OCA\\DAV\\Server",
        "type": "->"
      },
      {
        "file": "/var/www/html/remote.php",
        "line": 166,
        "args": [
          "/var/www/html/apps/dav/appinfo/v2/remote.php"
        ],
        "function": "require_once"
      }
    ],
    "File": "/var/www/html/apps/dav/lib/Connector/Sabre/File.php",
    "Line": 708,
    "Previous": {
      "Exception": "OCP\\Files\\StorageNotAvailableException",
      "Message": "File with id \"3079700\" has not been found.",
      "Code": 0,
      "Trace": [
        {
          "file": "/var/www/html/apps/files_sharing/lib/SharedStorage.php",
          "line": 444,
          "function": "acquireLock",
          "class": "OC\\Files\\Storage\\FailedStorage",
          "type": "->"
        },
        {
          "file": "/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php",
          "line": 610,
          "function": "acquireLock",
          "class": "OCA\\Files_Sharing\\SharedStorage",
          "type": "->"
        },
        {
          "file": "/var/www/html/lib/private/Files/View.php",
          "line": 1964,
          "function": "acquireLock",
          "class": "OC\\Files\\Storage\\Wrapper\\Wrapper",
          "type": "->"
        },
        {
          "file": "/var/www/html/lib/private/Files/View.php",
          "line": 2079,
          "function": "lockPath",
          "class": "OC\\Files\\View",
          "type": "->"
        },
        {
          "file": "/var/www/html/lib/private/Files/View.php",
          "line": 1151,
          "function": "lockFile",
          "class": "OC\\Files\\View",
          "type": "->"
        },
        {
          "file": "/var/www/html/lib/private/Files/View.php",
          "line": 1005,
          "function": "basicOperation",
          "class": "OC\\Files\\View",
          "type": "->"
        },
        {
          "file": "/var/www/html/apps/dav/lib/Connector/Sabre/File.php",
          "line": 463,
          "function": "fopen",
          "class": "OC\\Files\\View",
          "type": "->"
        },
        {
          "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
          "line": 85,
          "function": "get",
          "class": "OCA\\DAV\\Connector\\Sabre\\File",
          "type": "->"
        },
        {
          "file": "/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
          "line": 89,
          "function": "httpGet",
          "class": "Sabre\\DAV\\CorePlugin",
          "type": "->"
        },
        {
          "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
          "line": 472,
          "function": "emit",
          "class": "Sabre\\DAV\\Server",
          "type": "->"
        },
        {
          "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
          "line": 253,
          "function": "invokeMethod",
          "class": "Sabre\\DAV\\Server",
          "type": "->"
        },
        {
          "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
          "line": 321,
          "function": "start",
          "class": "Sabre\\DAV\\Server",
          "type": "->"
        },
        {
          "file": "/var/www/html/apps/dav/lib/Server.php",
          "line": 339,
          "function": "exec",
          "class": "Sabre\\DAV\\Server",
          "type": "->"
        },
        {
          "file": "/var/www/html/apps/dav/appinfo/v2/remote.php",
          "line": 35,
          "function": "exec",
          "class": "OCA\\DAV\\Server",
          "type": "->"
        },
        {
          "file": "/var/www/html/remote.php",
          "line": 166,
          "args": [
            "/var/www/html/apps/dav/appinfo/v2/remote.php"
          ],
          "function": "require_once"
        }
      ],
      "File": "/var/www/html/lib/private/Files/Storage/FailedStorage.php",
      "Line": 197,
      "Hint": "Storage is temporarily not available",
      "Previous": {
        "Exception": "OCP\\Files\\NotFoundException",
        "Message": "File with id \"3079700\" has not been found.",
        "Code": 0,
        "Trace": [
          {
            "file": "/var/www/html/apps/files_sharing/lib/SharedStorage.php",
            "line": 134,
            "function": "getPath",
            "class": "OC\\Files\\View",
            "type": "->"
          },
          {
            "file": "/var/www/html/apps/files_sharing/lib/SharedStorage.php",
            "line": 503,
            "function": "init",
            "class": "OCA\\Files_Sharing\\SharedStorage",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/Storage/Wrapper/Jail.php",
            "line": 482,
            "function": "getWrapperStorage",
            "class": "OCA\\Files_Sharing\\SharedStorage",
            "type": "->"
          },
          {
            "file": "/var/www/html/apps/files_sharing/lib/SharedStorage.php",
            "line": 443,
            "function": "resolvePath",
            "class": "OC\\Files\\Storage\\Wrapper\\Jail",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php",
            "line": 610,
            "function": "acquireLock",
            "class": "OCA\\Files_Sharing\\SharedStorage",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/View.php",
            "line": 1964,
            "function": "acquireLock",
            "class": "OC\\Files\\Storage\\Wrapper\\Wrapper",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/View.php",
            "line": 2079,
            "function": "lockPath",
            "class": "OC\\Files\\View",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/View.php",
            "line": 1151,
            "function": "lockFile",
            "class": "OC\\Files\\View",
            "type": "->"
          },
          {
            "file": "/var/www/html/lib/private/Files/View.php",
            "line": 1005,
            "function": "basicOperation",
            "class": "OC\\Files\\View",
            "type": "->"
          },
          {
            "file": "/var/www/html/apps/dav/lib/Connector/Sabre/File.php",
            "line": 463,
            "function": "fopen",
            "class": "OC\\Files\\View",
            "type": "->"
          },
          {
            "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
            "line": 85,
            "function": "get",
            "class": "OCA\\DAV\\Connector\\Sabre\\File",
            "type": "->"
          },
          {
            "file": "/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
            "line": 89,
            "function": "httpGet",
            "class": "Sabre\\DAV\\CorePlugin",
            "type": "->"
          },
          {
            "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line": 472,
            "function": "emit",
            "class": "Sabre\\DAV\\Server",
            "type": "->"
          },
          {
            "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line": 253,
            "function": "invokeMethod",
            "class": "Sabre\\DAV\\Server",
            "type": "->"
          },
          {
            "file": "/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php",
            "line": 321,
            "function": "start",
            "class": "Sabre\\DAV\\Server",
            "type": "->"
          },
          {
            "file": "/var/www/html/apps/dav/lib/Server.php",
            "line": 339,
            "function": "exec",
            "class": "Sabre\\DAV\\Server",
            "type": "->"
          },
          {
            "file": "/var/www/html/apps/dav/appinfo/v2/remote.php",
            "line": 35,
            "function": "exec",
            "class": "OCA\\DAV\\Server",
            "type": "->"
          },
          {
            "file": "/var/www/html/remote.php",
            "line": 166,
            "args": [
              "/var/www/html/apps/dav/appinfo/v2/remote.php"
            ],
            "function": "require_once"
          }
        ],
        "File": "/var/www/html/lib/private/Files/View.php",
        "Line": 1773
      }
    },
    "CustomMessage": "--"
  },
  "id": "623c3f5d8fc46"
}

Additional info

No response

[PVince81]

likely related to oc_share entries with the wrong owner, see #30791

there were some cases I analyzed that seemed to be connected to that

[CamZie]

Same issue here on Nextcloud version 24.0.6.1. We have moved a shared folder to another folder and after that we received this error. Re-creating the shares also does not help. Is there a workaround for this at the moment?

[PVince81]

you can use this upcoming command to repair such cases: #32211

[CamZie]

you can use this upcoming command to repair such cases: #32211

Thanks! upgrading to version 25 fixed the issue or us.

[PVince81]

@nickvergessen do you still see those errors in recent logs ? we did run the repair command a few weeks ago on c.nc.com

[nickvergessen]

No entry since 23rd October at least

[hanserasmus]

I am also having this issue. I have upgraded my instance to latest stable (25.0.2), ran the new command, but the problem is still there. This is really annoying, because it seems because of this "fatal" error on this one file, the sync client does not sync other files. Is there a way to get rid of this?

[szaimen]

Hi, please update to 24.0.9 or better 25.0.3 and report back if it fixes the issue. Thank you!

My goal is to add a label like e.g. 25-feedback to this ticket of an up-to-date major Nextcloud version where the bug could be reproduced. However this is not going to work without your help. So thanks for all your effort!

If you don't manage to reproduce the issue in time and the issue gets closed but you can reproduce the issue afterwards, feel free to create a new bug report with up-to-date information by following this link: https://github.com/nextcloud/server/issues/new?assignees=&labels=bug%2C0.+Needs+triage&template=BUG_REPORT.yml&title=%5BBug%5D%3A+