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Say which parts carry translations and when body and translations can differ #745

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Say which parts carry translations and when body and translations can differ #745

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8d6bf07
Say which parts carry translations and that body can briefly lag
yasser-aboelgheit-intercom Oct 21, 2026
bc94056
Say translations can be null or omitted
yasser-aboelgheit-intercom Oct 21, 2026
03bd277
Say body and translations can differ for plain-text parts
yasser-aboelgheit-intercom Oct 27, 2026
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18 changes: 15 additions & 3 deletions descriptions/0/api.intercom.io.yaml
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Expand Up @@ -36426,7 +36426,11 @@ components:
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
`body`. Available from API version 2.16. Can be `null` or omitted,
and always is on parts from a contact. For parts
created with a plain-text `body`, `body` returns that text while the
translations are built from the part's content blocks, so the two can
differ.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Expand Down Expand Up @@ -45525,7 +45529,11 @@ components:
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
`body`. Available from API version 2.16. Can be `null` or omitted,
and always is on parts from a contact. For parts
created with a plain-text `body`, `body` returns that text while the
translations are built from the part's content blocks, so the two can
differ.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Expand Down Expand Up @@ -45721,7 +45729,11 @@ components:
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
`body`. Available from API version 2.16. Can be `null` or omitted,
and always is on parts from a contact. For parts
created with a plain-text `body`, `body` returns that text while the
translations are built from the part's content blocks, so the two can
differ.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Expand Down
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