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Align translations on conversation, ticket and ticket reply parts in Preview #739

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yasser-aboelgheit-intercom merged 1 commit into from
Oct 21, 2026
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Align translations on conversation, ticket and ticket reply parts in Preview #739

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88 changes: 49 additions & 39 deletions descriptions/0/api.intercom.io.yaml
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Original file line number Diff line number Diff line change
Expand Up @@ -15204,6 +15204,10 @@ paths:
metadata: {}
email_message_metadata:
app_package_code: null
translations:
original: en
en: "<p>Goodbye :)</p>"
fr: "<p>Au revoir :)</p>"
total_count: 1
Snooze a conversation:
value:
Expand Down Expand Up @@ -36144,21 +36148,23 @@ components:
type: object
nullable: true
description: >-
A map of the reply text keyed by locale code. Only present on the
Preview API version and backs the `conversation.admin.replied.translated`
webhook topic. The special `original` key holds the source locale code
of the reply; every other key is a locale code whose value is the reply
text translated into that locale, as HTML in the same format as `body`.
The `body` field is unchanged and always
stays in the original source language. Available in the Preview API version
only (set `Intercom-Version: Preview`). This webhook topic is not sent for
every translated reply: it is suppressed when the reply's `body` contains
any text outside an HTML block element, which includes plain-text replies
created through the REST API.
A map of the reply text keyed by locale code, with values in the
same format as `body` (HTML by default). Backs the
`conversation.admin.replied.translated` webhook topic. The special
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Wrap the body in `<p>`, `<div>`, or another supported block element to
avoid this.
required:
- original
properties:
original:
type: string
description: The locale code identifying the language the reply was originally written in.
example: en
additionalProperties:
type: string
example:
Expand Down Expand Up @@ -45044,21 +45050,23 @@ components:
type: object
nullable: true
description: >-
A map of the reply text keyed by locale code. Only present on the
Preview API version and backs the `ticket.admin.replied.translated`
webhook topic. The special `original` key holds the source locale code
of the reply; every other key is a locale code whose value is the reply
text translated into that locale, as HTML in the same format as `body`.
The `body` field is unchanged and always
stays in the original source language. Available in the Preview API version
only (set `Intercom-Version: Preview`). This webhook topic is not sent for
every translated reply: it is suppressed when the reply's `body` contains
any text outside an HTML block element, which includes plain-text replies
created through the REST API.
A map of the reply text keyed by locale code, with values in the
same format as `body` (HTML by default). Backs the
`ticket.admin.replied.translated` webhook topic. The special
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Wrap the body in `<p>`, `<div>`, or another supported block element to
avoid this.
required:
- original
properties:
original:
type: string
description: The locale code identifying the language the reply was originally written in.
example: en
additionalProperties:
type: string
example:
Expand Down Expand Up @@ -45238,21 +45246,23 @@ components:
type: object
nullable: true
description: >-
A map of the reply text keyed by locale code. Only present on the
Preview API version and backs the `ticket.admin.replied.translated`
webhook topic. The special `original` key holds the source locale code
of the reply; every other key is a locale code whose value is the reply
text translated into that locale, as HTML in the same format as `body`.
The `body` field is unchanged and always
stays in the original source language. Available in the Preview API version
only (set `Intercom-Version: Preview`). This webhook topic is not sent for
every translated reply: it is suppressed when the reply's `body` contains
any text outside an HTML block element, which includes plain-text replies
created through the REST API.
A map of the reply text keyed by locale code, with values in the
same format as `body` (HTML by default). Backs the
`ticket.admin.replied.translated` webhook topic. The special
`original` key holds the source locale code of the reply when it is
known; every other key is a locale code whose value is the reply text
translated into that locale. The `translations` field does not modify
`body`. Available from API version 2.16.
This webhook topic is not sent for every translated reply: it is
suppressed when the reply's `body` contains any text outside an HTML block
element, which includes plain-text replies created through the REST API.
Wrap the body in `<p>`, `<div>`, or another supported block element to
avoid this.
required:
- original
properties:
original:
type: string
description: The locale code identifying the language the reply was originally written in.
example: en
additionalProperties:
type: string
example:
Expand Down
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