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Remove the stale top-level ai_topics field from Preview conversations - #738
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Preview returns AI topics inside custom_attributes, not as a separate top-level field, so drop the stale property, its schemas and the example keys. Co-Authored-By: Claude Opus 5.5 (1M context) <noreply@anthropic.com>
cathalging
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Oct 21, 2026
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✅ Approve: Preview's conversation schemas now match what the API returns
The API returns AI topics inside custom_attributes (under "AI Topic and Subtopic"), not as a top-level ai_topics field. Removing the field and its three schemas brings Preview in line with that, and nothing else still points at the removed schemas.
Optional follow-up: 2.17 still has one empty ai_topics: key in the /conversations/{id}/merge response example (descriptions/2.17/api.intercom.io.yaml:16055). Worth removing in the follow-up the description mentions.
SDK note: the Preview SDK loses the AiTopics, AiTopic and AiSubtopic types and the Conversation.aiTopics property. Code that names them won't compile, but the API never filled them in, so no data is lost.
~ Automated via Claude
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Why?
The Preview spec says a conversation has a top-level
ai_topicsfield and shows it in 16 response examples, but the API doesn't return it. Preview returns AI topics insidecustom_attributesunder "AI Topic and Subtopic", which the spec already describes, so readers and the SDKs expect a field that never arrives.How?
Removes the stale field, its three schemas, which nothing else uses, and the empty example keys from the Preview spec.
Notes for reviewers
AiTopics,AiTopicandAiSubtopictypes go away.fern check: 0 errors.ai_topicskey in a response example. That's left for a follow-up.Generated with Claude Code