Tickets in Github

[wimpers]

Some remarks on the ticket section in https://gig.gitbooks.io/agile/content/tickets_tasks.html after trying to implement this at Open vStorage:

• At OVS we need the possibility to apply a different process between critical/urgent and minor bugs:
  • Urgent/Critical should wake up support people even in the middle of the night
  • Minors should not wake up the support people.
• Doing this based on the labels is tricky:
  • labels are optional
  • labels can be added post creation of the ticket (adding a label doesn't trigger anything)
• Some basic functionality is missing:
  • escalation when ticket is too long in a certain state
  • time tracking to see how long some one worked on a ticket