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assafbar2/README.md

Barnir

I run customer-facing technical orgs and ship the tools they run on. Support · SE · CS · TAM · FDE. Day job: Sentry. Before: RapidAPI, Netomi, PubNub, Zendesk.

The Support Machine — Second Edition

The Support Machine by Assaf Barnir — Second Edition

My free field guide to deploying and operating AI customer support without breaking trust. The Second Edition adds six chapters on organizational resistance, build versus buy, customer agents, action receipts, recovery, and continuing evaluation.

29 chapters · 10 illustrations · 80 practical prompts · 2 AI skills

Read the Second Edition · Download PDF · What's new · Source and skills

Also building

Agent Switchboard — 400+ agents. MCP and webMCP, for humans and agents.

Suspect Memories — git bisect for the memory that broke your agent.

The shelves

Customer success
the operating layer, not the chatbot.

The Support Machine — Second Edition · RECEIPT · Promise Ledger · Stage Manager (CALL-E) · fcli · Sentry Playground · barnirhired

How I build
agents as coworkers, with minutes and a directory.

Agent Switchboard · Greenroom · Suspect Memories · Ground Truth · Muse connector (unofficial)

Hackathons
weekend builds that still have a point.

Suspect Memories · Flux · Conflict: 2027 🔒

Brain games
toys that pretend they're something else.

Rumor Room — Play — ten fictional scandals, four research turns, one lie. Case study · Original AI build.

Odometer 🔒 · Prime Suspects

Take care of yourself
software for a hard minute, not a feed.

NowPath · Vessel

Computer Science
make the old languages delightful again.

Mainframe Lab · VMS LSE (runtime) · Ada Revival · Ada Quest · Logo

🔒 = live and playable, source private.

barnir.co

Pinned Loading

  1. the-support-machine the-support-machine Public

    The Support Machine — Second Edition. A free field guide to deploying and operating AI customer support, with 29 chapters, 10 illustrations, and practical AI skills.

    Python 2

  2. mainframe-assembly-lab mainframe-assembly-lab Public

    Interactive IBM Mainframe Assembly (HLASM) simulator and educational laboratory.

    TypeScript 1

  3. customer-success-voice-signal-hackathon customer-success-voice-signal-hackathon Public

    CALL-E hackathon: voice signals for Customer Success — ring the CS owner, not the customer.

    TypeScript

  4. flux-hackathon-2026 flux-hackathon-2026 Public

    Flux: live onboarding intelligence agent for GitLab teams, built with Google ADK, Gemini, GitLab MCP, and Cloud Run

    Python

  5. promise-ledger promise-ledger Public

    Evidence-backed customer commitments for the Nebius × NVIDIA Global AI Hackathon. Built, available, and verified are not the same thing.

    TypeScript

  6. Sentry-Playground Sentry-Playground Public

    A React 19 playground instrumented with the Sentry SDK, for exercising error monitoring inside a real app.

    TypeScript