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Updated directions for Success Packages - #1220
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Work in progress: new billing/pricing pages, entitlements matrix, credits/add-ons/orgs how-tos, and nav wiring. Drafting the updates, not final; pending review. Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
# Conflicts: # fern/billing/manage-billing-and-credits.mdx
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
# Conflicts: # fern/snippets/faq-snippet.mdx
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
# Conflicts: # fern/billing/manage-billing-and-credits.mdx # fern/billing/purchase-call-concurrency.mdx # fern/enterprise/plans.mdx # fern/security-and-privacy/zero-data-retention.mdx # fern/support.mdx
Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
# Conflicts: # fern/tools/introduction.mdx
Lightsage docs evalsResult: passed Average score: 100/100
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amanda-vapi
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Sep 14, 2026
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stephenvapiai
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Customers repeatedly ask (Zendesk/Discord/Ask AI, current week and prior 4 weeks) how long call recordings/transcripts are kept, whether they're encrypted at rest/in transit, who can access them, and how to fully opt out. Data Flow said retention was "configurable" but never linked to the actual per-plan numbers, and Ask AI kept telling customers retention "varies by plan" without a source. This adds a short section linking to the single sources of truth instead of duplicating numbers inline: - Pricing and Success Packages (raw data retention table) - Manage Success Packages and add-ons (extended retention add-on) - GDPR Compliance (encryption in transit/at rest) - SSO (RBAC / who can access artifacts) - Zero Data Retention (full opt-out) Deliberately does not restate specific day counts: PR VapiAI#1220 (2026-09-14) already moved call-recording.mdx away from hardcoded retention numbers to a link to Pricing and Success Packages, to avoid drift as plans change. This section follows that same pattern rather than reintroducing hardcoded numbers.
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