A workforce support assistant for support agents — interaction logging, email generation, chat responses, and daily productivity tools in one Google Workspace-native interface. Fewer repetitive tasks, better documentation, faster workflows.
Support agents juggle documentation, emails, and chat replies across separate tools every interaction. That means repetitive typing, inconsistent documentation, slower handle times, and knowledge scattered everywhere.
Agent Assistant combines the daily toolset into one interface — log the interaction, draft the email, grab the chat response, run the timers — with a lightweight Google Sheets backend doing all the heavy lifting.
| Module | What it does |
|---|---|
| 📝 Comment Assistant | Structured interaction logging · driver tier classification · resolution reasons · workflow tracking · ride-link docs · one-click clipboard export |
| 📧 Email Assistant | Rich-text editor · dynamic templates · driver/customer modes · smart canned responses · personalized greetings & closures |
| 💬 Chat Assistant | Slash-command snippets · search-as-you-type · shared response repository · full create/edit/delete template management |
| 🛠 Productivity Tools | Call & break timers · timezone lookup by area code · quick-copy templates · notifications |
Comment Assistant — logging, tracking & clipboard-ready documentation:
Email Assistant — templated rich-text email generation:
Chat Assistant — slash-command responses with a searchable knowledge base:
flowchart LR
A[Support Agents] --> B[Agent Assistant]
B --> C[Comment Assistant]
B --> D[Email Assistant]
B --> E[Chat Assistant]
B --> F[Productivity Tools]
B --> G[Feedback System]
B --> H[Google Apps Script]
H --> S[(Google Sheets<br/>repository)]
- Reduced repetitive manual work
- Standardized documentation and communication
- Accelerated email generation
- Improved response consistency
- Centralized operational tools → higher daily productivity
Google Apps Script · JavaScript · HTML5 · CSS3 · Google Sheets · Quill Editor · Ionicons
- Built and maintained by a single developer
- 100+ weekly active users
- Zero infrastructure — fully on Google Workspace
- Continuously enhanced through user feedback
Advanced analytics dashboard · expanded workflow automation · additional reporting tools · template categories & tagging · usage statistics · enhanced knowledge base · mobile experience improvements
| Version | Highlights |
|---|---|
| v1.0 | Initial release — Comment, Email & Chat assistants plus productivity toolset on a Google Sheets backend |
This repository showcases the application's architecture, functionality, and design for portfolio purposes. Company-specific configurations, proprietary business logic, customer information, operational procedures, and sensitive internal data have been intentionally excluded.
Every interaction tool. One interface.