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176d651
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sramesh08 Sep 2, 2025
360123a
Add professionally formatted resumes (HTML for PDF/Word export)
sramesh08 Jun 10, 2026
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1 change: 0 additions & 1 deletion .vscode/settings.json
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Original file line number Diff line number Diff line change
Expand Up @@ -17,7 +17,6 @@
"files.autoSave": "afterDelay",
"screencastMode.onlyKeyboardShortcuts": true,
"terminal.integrated.fontSize": 18,
"workbench.activityBar.visible": true,
"workbench.colorTheme": "Visual Studio Dark",
"workbench.fontAliasing": "antialiased",
"workbench.statusBar.visible": true
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250 changes: 250 additions & 0 deletions resumes/Resume_A_Support_Specialist_III_Tech_Lead.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Sri Janani Ramesh - Resume (Support Specialist III / Tech Lead)</title>
<style>
@page { margin: 0.6in 0.7in; size: letter; }
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
font-family: 'Calibri', 'Segoe UI', Arial, sans-serif;
font-size: 11pt;
line-height: 1.45;
color: #2d2d2d;
max-width: 8.5in;
margin: 0 auto;
padding: 0.6in 0.7in;
background: #fff;
}
.header { text-align: center; margin-bottom: 16px; }
.header h1 {
font-size: 22pt;
font-weight: 700;
color: #1a1a2e;
letter-spacing: 1px;
margin-bottom: 6px;
}
.header .contact {
font-size: 10pt;
color: #555;
letter-spacing: 0.3px;
}
.header .contact a { color: #2563eb; text-decoration: none; }
.header .contact a:hover { text-decoration: underline; }
.divider {
border: none;
border-top: 2px solid #1a1a2e;
margin: 10px 0 14px 0;
}
.divider-thin {
border: none;
border-top: 1px solid #d1d5db;
margin: 10px 0 12px 0;
}
h2 {
font-size: 12pt;
font-weight: 700;
color: #1a1a2e;
text-transform: uppercase;
letter-spacing: 1.5px;
margin-bottom: 8px;
padding-bottom: 3px;
border-bottom: 1.5px solid #1a1a2e;
}
.summary-text {
font-size: 10.5pt;
color: #444;
margin-bottom: 14px;
text-align: justify;
}
.job { margin-bottom: 14px; }
.job-header {
display: flex;
justify-content: space-between;
align-items: baseline;
flex-wrap: wrap;
}
.company {
font-size: 11pt;
font-weight: 700;
color: #1a1a2e;
}
.location {
font-size: 10pt;
color: #666;
font-style: italic;
}
.title-line {
display: flex;
justify-content: space-between;
align-items: baseline;
flex-wrap: wrap;
margin-top: 2px;
}
.job-title {
font-size: 10.5pt;
font-weight: 600;
color: #2563eb;
}
.dates {
font-size: 10pt;
color: #666;
font-style: italic;
}
ul {
margin: 6px 0 0 18px;
padding: 0;
}
li {
font-size: 10.5pt;
margin-bottom: 4px;
color: #333;
}
li strong { color: #1a1a2e; }
.education-line {
display: flex;
justify-content: space-between;
align-items: baseline;
flex-wrap: wrap;
}
.edu-school { font-weight: 700; color: #1a1a2e; font-size: 11pt; }
.edu-detail { font-size: 10.5pt; color: #444; }
.edu-dates { font-size: 10pt; color: #666; font-style: italic; }
.skills-grid {
display: grid;
grid-template-columns: 140px 1fr;
gap: 4px 12px;
font-size: 10.5pt;
}
.skill-label {
font-weight: 700;
color: #1a1a2e;
}
.skill-value { color: #444; }
.publication {
font-size: 10.5pt;
color: #444;
}
.publication a { color: #2563eb; text-decoration: none; }
.section { margin-bottom: 16px; }
.award { color: #b45309; font-weight: 600; }
@media print {
body { padding: 0; }
.section { break-inside: avoid; }
}
</style>
</head>
<body>

<div class="header">
<h1>Sri Janani Ramesh</h1>
<div class="contact">
srijananiramesh08@gmail.com &nbsp;&#8226;&nbsp; 506-897-3782 &nbsp;&#8226;&nbsp;
<a href="#">LinkedIn</a> &nbsp;&#8226;&nbsp;
<a href="#">GitHub</a> &nbsp;&#8226;&nbsp;
Ottawa, ON, Canada
</div>
</div>

<hr class="divider">

<div class="section">
<h2>Summary</h2>
<p class="summary-text">
IT professional with 3+ years of experience in technical support and team leadership within the public safety domain. Handles high-priority escalations across 4 product lines, serves as liaison between support and engineering, and steps into management responsibilities as needed. Drives operational efficiency through CJIS-compliant AI automation and comprehensive knowledge management.
</p>
</div>

<div class="section">
<h2>Professional Experience</h2>

<div class="job">
<div class="job-header">
<span class="company">Versaterm Public Safety</span>
<span class="location">Ottawa, ON</span>
</div>
<div class="title-line">
<span class="job-title">Support Specialist II &ndash; Technical</span>
<span class="dates">Mar 2025 &ndash; Present</span>
</div>
<ul>
<li>Handle high-priority and urgent tickets across <strong>4 public safety products</strong>; fill in for the Support Manager &mdash; leading the team and providing updates during product stand-ups</li>
<li>Act as <strong>primary liaison between Support and Engineering</strong>, coordinating Tier 3 escalations and cross-functional resolution</li>
<li><strong>Mentor new hires and SS-1 specialists</strong>; manage the developer-on-support rotation including dashboards, biweekly reports, and resource provisioning</li>
<li>Built a <strong>CJIS-compliant AI integration</strong> that surfaces similar historical tickets (Jira/Zendesk), references Confluence articles, and analyzes git history for related changes</li>
<li>Deployed an <strong>MCP server with task-specific AI agents</strong>; configured <strong>Copilot CLI &amp; VS Code for Genero</strong> development</li>
<li>Conduct backend investigations using <strong>C#, Genero, SQL, Linux, and Vim</strong>; lead root cause analysis for recurring complex issues</li>
<li>Facilitate <strong>knowledge transfer sessions</strong> and author knowledge base documentation and SOPs</li>
</ul>
</div>

<hr class="divider-thin">

<div class="job">
<div class="job-header">
<span class="company">Walmart Global Tech</span>
<span class="location">India</span>
</div>
<div class="title-line">
<span class="job-title">Software Support Engineer &ndash; Application Security &amp; InfoSec</span>
<span class="dates">Jul 2021 &ndash; Sep 2022</span>
</div>
<ul>
<li>Provided L2/L3 support for 10+ cybersecurity applications; resolved 2,500+ vulnerabilities across 200+ applications with <strong>zero SLA breaches</strong></li>
<li>Collaborated with dev and QA teams to resolve bugs, improving application stability by 90%</li>
<li>Conducted root-cause analysis and classified vulnerabilities using Checkmarx, Brinqa, and Snyk</li>
<li><span class="award">★ Badgify Award</span> for resolving Checkmarx downtime impacting 1,350+ build failures</li>
</ul>
</div>

<hr class="divider-thin">

<div class="job">
<div class="job-header">
<span class="company">Philip Domestic</span>
<span class="location">India</span>
</div>
<div class="title-line">
<span class="job-title">Application Developer &ndash; Internship</span>
<span class="dates">Dec 2019 &ndash; May 2020</span>
</div>
<ul>
<li>Developed cross-platform applications using React JS; participated in code reviews for security and performance compliance</li>
</ul>
</div>
</div>

<div class="section">
<h2>Education</h2>
<div class="education-line">
<span class="edu-school">University of New Brunswick</span>
<span class="edu-dates">Sep 2022 &ndash; May 2024</span>
</div>
<div class="edu-detail">Master of Computer Science &nbsp;|&nbsp; GPA: 3.4 &nbsp;|&nbsp; Fredericton, NB</div>
</div>

<div class="section">
<h2>Skills</h2>
<div class="skills-grid">
<span class="skill-label">Technical</span>
<span class="skill-value">C#, Genero, SQL, JavaScript, Linux, Vim | Tier 2/3 Troubleshooting, Root Cause Analysis, Escalation Management</span>
<span class="skill-label">AI &amp; Tools</span>
<span class="skill-value">MCP Server, AI Agents, Copilot CLI, Zendesk, Jira, Confluence, Splunk, Git, Postman</span>
<span class="skill-label">Leadership</span>
<span class="skill-value">Team Leadership, Manager Delegation, Mentoring, Stand-up Facilitation, Knowledge Transfer</span>
<span class="skill-label">Compliance</span>
<span class="skill-value">CJIS Security Policy, Application Security | Agile (Scrum, Kanban), ITIL, SDLC</span>
</div>
</div>

<div class="section">
<h2>Publication</h2>
<p class="publication">
Blue Brain: A New Form of Life (Scopus Indexed), International Conference on Science, Engineering and Technology (ICSTE-20) &nbsp;|&nbsp;
<a href="https://www.jcreview.com/?mno=40786">DOI Link</a>
</p>
</div>

</body>
</html>
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