@@ -156,6 +156,8 @@ faq:
     a: "Sim supports self-hosting with Ollama, vLLM, LM Studio, or LiteLLM, while n8n also offers self-hosting under its source-available Sustainable Use License and the dedicated support suites in this comparison are proprietary cloud services."
   - q: "What is the difference between conversational AI and a chatbot?"
     a: "Conversational AI refers to systems that interpret context and generate or select responses, while a chatbot is the user-facing conversational interface and may use either fixed rules or AI."
+  - q: "What is the difference between an AI agent and a chatbot?"
+    a: "An AI agent can take actions across tools and systems, such as updating a CRM record or opening a ticket, while a basic chatbot mainly exchanges conversational messages."
   - q: "What is the difference between support automation and ticket deflection?"
     a: "Support automation covers the full process of answering, acting, routing, and assisting agents, while ticket deflection specifically means resolving a customer’s need before a ticket requires human handling."
 ---
@@ -500,7 +502,7 @@ Ada is a strong no-code choice for enterprises that want packaged customer-servi
 
 As of October 2026, [Ada](https://www.ada.cx/platform/) focuses on automated customer-service conversations, integrations, resolution, and human escalation. It suits organizations that want a specialized service platform with less custom workflow assembly.
 
-Ada ranks below the broader orchestration products because this comparison rewards cross-system action depth, self-hosting, and portability. Those weights may not matter to a buyer focused solely on managed customer-service automation.
+Compared with the broader orchestration products here, Ada trades cross-system action depth, self-hosting, and model portability for a packaged service experience. Those tradeoffs matter less to a buyer focused solely on managed customer-service automation.
 
 ## When is Voiceflow the best no code AI chatbot builder?