@@ -12,7 +12,7 @@ Your organization must enable Search and make a source available to you. [Connec
 ## Ask your first question
 
 1. Open **Home** in the organization sidebar. From a workspace, open the workspace menu and select **Back to organization** first.
-2. Choose **Search** in the conversation-mode menu before sending your first message.
+2. If Home shows a conversation-mode menu, choose **Search** before sending your first message. Members without builder access start in Search automatically and can ask immediately.
 3. Ask a specific question and press **Enter**.
 
 For example:
 
@@ -10,11 +10,13 @@ Sim Search helps you find and use information from your company's connected apps
 | You want to… | Start here |
 | --- | --- |
 | Find and browse documents | [Find content](/search/find-content): open **Search** in the organization sidebar. |
-| Get an explanation or compare sources | [Ask questions](/search/ask-questions): open **Home** and choose **Search** conversation mode. |
+| Get an explanation or compare sources | [Ask questions](/search/ask-questions): open **Home**; choose **Search** if the conversation-mode menu is shown. |
 | Understand a particular result | Open the result's **… → Summarize** menu, then ask follow-up questions. |
 | Create a draft from your findings | [Draft from your sources](/search/ask-questions#draft-from-your-sources): ask for an update, email, FAQ, or presentation outline in the conversation. |
 | Prepare for a meeting | [Combine Calendar and project sources](/search/ask-questions#prepare-for-a-meeting) into a brief with decisions and reading material. |
 
+Members without builder access start in Search automatically on **Home** and can ask immediately without a mode menu.
+
 For example, ask “Why did the Atlas launch date change? Use the project documents in Confluence and Google Drive, and cite the sources.” Open the citations to check the evidence, then continue with “What does each owner need to do before launch?”
 
 Search mode retrieves and reads information and drafts text in your conversation. It does not send the draft or change source records. You choose where to use the reviewed result.
 
@@ -35,7 +35,7 @@ Read the summary and follow its citations to check the source. Then ask:
 
 ## 4. Ask a broader question
 
-For a question across documents, open **Home** and select **Search** in the conversation-mode menu. Ask:
+For a question across documents, open **Home**. If a conversation-mode menu is shown, select **Search** before sending your first message. Members without builder access start in Search automatically and can ask immediately:
 
 > What does a new account owner need to know about customer onboarding? Find the relevant guides, summarize the key steps, and cite the sources.
 
 
@@ -5,7 +5,9 @@ description: What to check when sources, results, or answers aren't what you exp
 
 ## I don't see Search
 
-Check that you're in the intended organization. Ask your admin whether Search is enabled for your organization and account. To ask questions on **Home**, choose **Search** in the conversation-mode menu.
+Check that you're in the intended organization. Ask your admin whether Search is enabled for your organization and account.
+
+A missing conversation-mode menu on **Home** is expected for members without builder access: Home starts in Search automatically, so you can ask immediately. If the menu is shown, choose **Search** before sending your first message.
 
 ## I can't connect an app