diff --git a/fern/products/apis/pages/core/error-codes.mdx b/fern/products/apis/pages/core/error-codes.mdx
index 6ac8c696f7..e63e33d624 100644
--- a/fern/products/apis/pages/core/error-codes.mdx
+++ b/fern/products/apis/pages/core/error-codes.mdx
@@ -803,7 +803,7 @@ The `code` field above maps to one of the values below. Each entry describes the
 
 <ParamField path="not_routable" type="Error" toc={true}>
 
-- Unable to locate a route to the destination number. Please check geographic permissions and the destination number, and contact Support if issues persist.
+- Unable to locate a route to the destination number. Please check [geographic permissions](/docs/platform/how-to-enable-international-services) and the destination number, and contact Support if issues persist.
 </ParamField>
 
 <ParamField path="not_routeable" type="Error" toc={true}>
diff --git a/fern/products/platform/pages/platform/core/how-to-enable-international-outbound-dialing-sms.mdx b/fern/products/platform/pages/platform/core/how-to-enable-international-outbound-dialing-sms.mdx
index d242e2c9d8..ecb8e7218b 100644
--- a/fern/products/platform/pages/platform/core/how-to-enable-international-outbound-dialing-sms.mdx
+++ b/fern/products/platform/pages/platform/core/how-to-enable-international-outbound-dialing-sms.mdx
@@ -83,3 +83,12 @@ Please Note: Messaging can only be sent from US and Canadian (CA) long code numb
 International SMS is not enabled for toll-free numbers.
 
 </Warning>
+
+## Troubleshooting
+
+If you attempt to call or message a destination in a country you have not enabled, the request
+fails because no route to that destination is permitted by your account. REST requests return the
+[`not_routable`](/docs/apis/error-codes#not_routable) error code.
+
+To resolve it, confirm International Services are active on your Space and that the destination
+country is checked under **Geographic Permissions**, following the steps above.