Merge pull request #202 from oceanhackweek/update-tutorial-helper

Add more detail to tutorial helpers page

Author: abkfenris

resources/organizing/helpers.md

@@ -1,9 +1,20 @@
 # Tutorial Helpers
 
-- Make sure to follow Code of Conduct in interacting on slack
-- A question is asked:
-  - If you know the answer, please answer it 
-  - If you know partially the answer, please also answer, and ping [a team](../logistics/getting_help.md#slack-help-groups) who may know the answer
-  - If no answers show up after some time, ping [a team](../logistics/getting_help.md#slack-help-groups) who may know the answer
-- We will keep a few breakout rooms open on Zoom, feel free to move there to answer questions in detail/resolve problems
-- Vote up the questions they want the moderator to push to instructor (also make sure to let participants know that)
+### Tutorial moderators
+- Make sure to follow Code of Conduct in interacting on Slack
+- Ask tutorial presenter ahead of time if:
+   - they would like to answer questions throughout the tutorial, or hold questions until the end
+   - they would like the moderator to ask the questions from Slack, or read the questions on Slack themselves
+- Remind participants to add questions to the tutorials Slack channel and to upvote questions they want answered
+- Introduce the tutorial and tutorial presenter
+- Ask questions (if requested by the presenter) that have the most `+1` reactions
+- Add a ✅ to Q&A questions answered on Slack
+- Add a 🔥 to burning Q&A questions that should be answered by presenter (not needed if moderator reads out questions for the presenter)
+- Keep track of time and end session on time
+
+### Tutorial helpers (i.e. other organizers/mentors on the Zoom call available to help)
+- Make sure to follow Code of Conduct when interacting on Slack
+- Help answer questions if you can
+- Upvote (add `+1` emoji) questions you think are important
+- If questions pop up in other channels unrelated to the tutorials, please answer if you can or ping [the appropriate team](../logistics/getting_help.md#slack-help-groups)
+- If there are answers at the end of the tutorial that did not get answered, please ping [the appropriate team](../logistics/getting_help.md#slack-help-groups)