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I've encountered an issue where a customer is unable to update their Paystack card for WooCommerce subscriptions. When they attempt to change the payment method, they receive a message stating that it can only be done when placing an order (please see the attached screenshot). I followed the suggestion and have shared a screen recording of my experience.
It seems that because the order total at checkout is R0.00, Paystack is not functioning as expected. This aligns with the information provided in the documentation: "If a subscription has a free trial and no signup fee, automatic renewal is not possible for the first payment because the initial order total will be 0."
Could you advise whether this issue needs to be addressed on Paystack's end or WooCommerce's?
Hello,
I've encountered an issue where a customer is unable to update their Paystack card for WooCommerce subscriptions. When they attempt to change the payment method, they receive a message stating that it can only be done when placing an order (please see the attached screenshot). I followed the suggestion and have shared a screen recording of my experience.
It seems that because the order total at checkout is R0.00, Paystack is not functioning as expected. This aligns with the information provided in the documentation: "If a subscription has a free trial and no signup fee, automatic renewal is not possible for the first payment because the initial order total will be 0."
Could you advise whether this issue needs to be addressed on Paystack's end or WooCommerce's?
Screen.Recording.2024-08-07.at.20.33.40.mov