From 176d651d2272517a49df54b1a5cfe959c2d7574d Mon Sep 17 00:00:00 2001 From: sramesh08 Date: Tue, 2 Sep 2025 19:17:08 +0000 Subject: [PATCH 1/2] commit --- .vscode/settings.json | 1 - 1 file changed, 1 deletion(-) diff --git a/.vscode/settings.json b/.vscode/settings.json index 7e8a587..d8ee390 100644 --- a/.vscode/settings.json +++ b/.vscode/settings.json @@ -17,7 +17,6 @@ "files.autoSave": "afterDelay", "screencastMode.onlyKeyboardShortcuts": true, "terminal.integrated.fontSize": 18, - "workbench.activityBar.visible": true, "workbench.colorTheme": "Visual Studio Dark", "workbench.fontAliasing": "antialiased", "workbench.statusBar.visible": true From 360123a7c75e081e3f75f9e97964c0a1e006e73e Mon Sep 17 00:00:00 2001 From: sramesh08 Date: Wed, 10 Jun 2026 12:14:42 -0400 Subject: [PATCH 2/2] Add professionally formatted resumes (HTML for PDF/Word export) --- ...me_A_Support_Specialist_III_Tech_Lead.html | 250 +++++++++++++++ resumes/Resume_B_Software_Developer_2.html | 289 ++++++++++++++++++ 2 files changed, 539 insertions(+) create mode 100644 resumes/Resume_A_Support_Specialist_III_Tech_Lead.html create mode 100644 resumes/Resume_B_Software_Developer_2.html diff --git a/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html b/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html new file mode 100644 index 0000000..509dc54 --- /dev/null +++ b/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html @@ -0,0 +1,250 @@ + + + + + +Sri Janani Ramesh - Resume (Support Specialist III / Tech Lead) + + + + +
+

Sri Janani Ramesh

+
+ srijananiramesh08@gmail.com  •  506-897-3782  •  + LinkedIn  •  + GitHub  •  + Ottawa, ON, Canada +
+
+ +
+ +
+

Summary

+

+ IT professional with 3+ years of experience in technical support and team leadership within the public safety domain. Handles high-priority escalations across 4 product lines, serves as liaison between support and engineering, and steps into management responsibilities as needed. Drives operational efficiency through CJIS-compliant AI automation and comprehensive knowledge management. +

+
+ +
+

Professional Experience

+ +
+
+ Versaterm Public Safety + Ottawa, ON +
+
+ Support Specialist II – Technical + Mar 2025 – Present +
+
    +
  • Handle high-priority and urgent tickets across 4 public safety products; fill in for the Support Manager — leading the team and providing updates during product stand-ups
    • +
  • Act as primary liaison between Support and Engineering, coordinating Tier 3 escalations and cross-functional resolution
    • +
  • Mentor new hires and SS-1 specialists; manage the developer-on-support rotation including dashboards, biweekly reports, and resource provisioning
    • +
  • Built a CJIS-compliant AI integration that surfaces similar historical tickets (Jira/Zendesk), references Confluence articles, and analyzes git history for related changes
    • +
  • Deployed an MCP server with task-specific AI agents; configured Copilot CLI & VS Code for Genero development
    • +
  • Conduct backend investigations using C#, Genero, SQL, Linux, and Vim; lead root cause analysis for recurring complex issues
    • +
  • Facilitate knowledge transfer sessions and author knowledge base documentation and SOPs
    • +
+
+ +
+ +
+
+ Walmart Global Tech + India +
+
+ Software Support Engineer – Application Security & InfoSec + Jul 2021 – Sep 2022 +
+
    +
  • Provided L2/L3 support for 10+ cybersecurity applications; resolved 2,500+ vulnerabilities across 200+ applications with zero SLA breaches
    • +
  • Collaborated with dev and QA teams to resolve bugs, improving application stability by 90%
    • +
  • Conducted root-cause analysis and classified vulnerabilities using Checkmarx, Brinqa, and Snyk
    • +
  • ★ Badgify Award for resolving Checkmarx downtime impacting 1,350+ build failures
    • +
+
+ +
+ +
+
+ Philip Domestic + India +
+
+ Application Developer – Internship + Dec 2019 – May 2020 +
+
    +
  • Developed cross-platform applications using React JS; participated in code reviews for security and performance compliance
    • +
+
+
+ +
+

Education

+
+ University of New Brunswick + Sep 2022 – May 2024 +
+
Master of Computer Science  |  GPA: 3.4  |  Fredericton, NB
+
+ +
+

Skills

+
+ Technical + C#, Genero, SQL, JavaScript, Linux, Vim | Tier 2/3 Troubleshooting, Root Cause Analysis, Escalation Management + AI & Tools + MCP Server, AI Agents, Copilot CLI, Zendesk, Jira, Confluence, Splunk, Git, Postman + Leadership + Team Leadership, Manager Delegation, Mentoring, Stand-up Facilitation, Knowledge Transfer + Compliance + CJIS Security Policy, Application Security | Agile (Scrum, Kanban), ITIL, SDLC +
+
+ +
+

Publication

+

+ Blue Brain: A New Form of Life (Scopus Indexed), International Conference on Science, Engineering and Technology (ICSTE-20)  |  + DOI Link +

+
+ + + \ No newline at end of file diff --git a/resumes/Resume_B_Software_Developer_2.html b/resumes/Resume_B_Software_Developer_2.html new file mode 100644 index 0000000..ff30d2d --- /dev/null +++ b/resumes/Resume_B_Software_Developer_2.html @@ -0,0 +1,289 @@ + + + + + +Sri Janani Ramesh - Resume (Software Developer 2) + + + + +
+

Sri Janani Ramesh

+
+ srijananiramesh08@gmail.com  •  506-897-3782  •  + LinkedIn  •  + GitHub  •  + Ottawa, ON, Canada +
+
+ +
+ +
+

Summary

+

+ Software developer with 3+ years of experience in application development, AI integration, and full-stack engineering. Designed CJIS-compliant AI systems integrating multiple data sources, built MCP servers and task-specific AI agents for enterprise workflows. Proficient in C#, Genero, JavaScript, React, and Node.js with strong Linux and database skills. +

+
+ +
+

Professional Experience

+ +
+
+ Versaterm Public Safety + Ottawa, ON +
+
+ Support Specialist II – Technical + Mar 2025 – Present +
+
    +
  • Architected a CJIS-compliant AI integration aggregating Jira, Zendesk, Confluence, and git history to surface similar tickets, relevant docs, and in-progress development context
    • +
  • Built an MCP server with task-specific AI agents and optimized markdown context files for efficient token utilization
    • +
  • Configured GitHub Copilot CLI & VS Code integrations for Genero, streamlining development workflows
    • +
  • Developed custom Zendesk integrations, views, dashboards, and reporting tools to automate support workflows
    • +
  • Conducted advanced backend investigations using C#, Genero, SQL, and Linux across 4 product lines — debugging application logic, querying databases, and analyzing system logs
    • +
  • Collaborated with engineering on product architecture; authored technical documentation and knowledge base articles
    • +
+
+ +
+ +
+
+ Walmart Global Tech + India +
+
+ Software Support Engineer – Application Security & InfoSec + Jul 2021 – Sep 2022 +
+
    +
  • Developed and optimized frontend components using JavaScript, HTML, CSS, and SQL for internal security tools
    • +
  • Resolved 2,500+ vulnerabilities across 200+ applications; improved application stability by 90% through dev/QA collaboration
    • +
  • Conducted root-cause analysis; classified vulnerabilities using Checkmarx, Brinqa, and Snyk
    • +
  • ★ Badgify Award for resolving Checkmarx downtime impacting 1,350+ build failures
    • +
+
+ +
+ +
+
+ Philip Domestic + India +
+
+ Application Developer – Internship + Dec 2019 – May 2020 +
+
    +
  • Developed cross-platform applications using React JS; participated in code reviews for security and performance compliance
    • +
+
+
+ +
+

Education

+
+ University of New Brunswick + Sep 2022 – May 2024 +
+
Master of Computer Science  |  GPA: 3.4  |  Fredericton, NB
+
+ +
+

Projects

+ +
+ CJIS-Compliant AI Support System
+ MCP Protocol, AI/LLM, Jira/Zendesk/Confluence APIs, Git +

End-to-end AI pipeline surfacing historical tickets, KB articles, and git context while maintaining CJIS compliance

+
+ +
+ Web Application Security
+ JavaScript, Node.js, React.js, MongoDB +

Secure web application with privacy-preserving features and encryption algorithms

+
+ +
+ SHE App
+ React Native, Node.js, Firebase +

Cross-platform mobile app with secure authentication and data privacy features

+
+
+ +
+

Skills

+
+ Languages + C#, Genero, JavaScript, TypeScript, SQL, HTML, CSS + Frameworks + React.js, React Native, Vue.js, Node.js, .NET, Bootstrap + AI & Dev Tools + MCP Server, AI Agents, GitHub Copilot, Vim, Linux, Git, VS Code, Postman + Databases + MySQL, MongoDB, MS SQL Server, Firebase + Practices + REST APIs, System Design, CI/CD, Agile (Scrum/Kanban), SDLC, CJIS Compliance +
+
+ +
+

Publication

+

+ Blue Brain: A New Form of Life (Scopus Indexed), International Conference on Science, Engineering and Technology (ICSTE-20)  |  + DOI Link +

+
+ + + \ No newline at end of file