diff --git a/.vscode/settings.json b/.vscode/settings.json
index 7e8a587..d8ee390 100644
--- a/.vscode/settings.json
+++ b/.vscode/settings.json
@@ -17,7 +17,6 @@
"files.autoSave": "afterDelay",
"screencastMode.onlyKeyboardShortcuts": true,
"terminal.integrated.fontSize": 18,
- "workbench.activityBar.visible": true,
"workbench.colorTheme": "Visual Studio Dark",
"workbench.fontAliasing": "antialiased",
"workbench.statusBar.visible": true
diff --git a/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html b/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html
new file mode 100644
index 0000000..509dc54
--- /dev/null
+++ b/resumes/Resume_A_Support_Specialist_III_Tech_Lead.html
@@ -0,0 +1,250 @@
+
+
+
+
+
+Sri Janani Ramesh - Resume (Support Specialist III / Tech Lead)
+
+
+
+
+
+
+
+
+
+
Summary
+
+ IT professional with 3+ years of experience in technical support and team leadership within the public safety domain. Handles high-priority escalations across 4 product lines, serves as liaison between support and engineering, and steps into management responsibilities as needed. Drives operational efficiency through CJIS-compliant AI automation and comprehensive knowledge management.
+
+
+
Professional Experience
+
+
+
+
+ Support Specialist II – Technical
+ Mar 2025 – Present
+
+
+ - Handle high-priority and urgent tickets across 4 public safety products; fill in for the Support Manager — leading the team and providing updates during product stand-ups
+ - Act as primary liaison between Support and Engineering, coordinating Tier 3 escalations and cross-functional resolution
+ - Mentor new hires and SS-1 specialists; manage the developer-on-support rotation including dashboards, biweekly reports, and resource provisioning
+ - Built a CJIS-compliant AI integration that surfaces similar historical tickets (Jira/Zendesk), references Confluence articles, and analyzes git history for related changes
+ - Deployed an MCP server with task-specific AI agents; configured Copilot CLI & VS Code for Genero development
+ - Conduct backend investigations using C#, Genero, SQL, Linux, and Vim; lead root cause analysis for recurring complex issues
+ - Facilitate knowledge transfer sessions and author knowledge base documentation and SOPs
+
+
+
+
+
+
+
+
+ Software Support Engineer – Application Security & InfoSec
+ Jul 2021 – Sep 2022
+
+
+ - Provided L2/L3 support for 10+ cybersecurity applications; resolved 2,500+ vulnerabilities across 200+ applications with zero SLA breaches
+ - Collaborated with dev and QA teams to resolve bugs, improving application stability by 90%
+ - Conducted root-cause analysis and classified vulnerabilities using Checkmarx, Brinqa, and Snyk
+ - ★ Badgify Award for resolving Checkmarx downtime impacting 1,350+ build failures
+
+
+
+
+
+
+
+
+ Application Developer – Internship
+ Dec 2019 – May 2020
+
+
+ - Developed cross-platform applications using React JS; participated in code reviews for security and performance compliance
+
+
+
+
Education
+
+ University of New Brunswick
+ Sep 2022 – May 2024
+
+
Master of Computer Science | GPA: 3.4 | Fredericton, NB
+
+
Skills
+
+ Technical
+ C#, Genero, SQL, JavaScript, Linux, Vim | Tier 2/3 Troubleshooting, Root Cause Analysis, Escalation Management
+ AI & Tools
+ MCP Server, AI Agents, Copilot CLI, Zendesk, Jira, Confluence, Splunk, Git, Postman
+ Leadership
+ Team Leadership, Manager Delegation, Mentoring, Stand-up Facilitation, Knowledge Transfer
+ Compliance
+ CJIS Security Policy, Application Security | Agile (Scrum, Kanban), ITIL, SDLC
+
+
+
Publication
+
+ Blue Brain: A New Form of Life (Scopus Indexed), International Conference on Science, Engineering and Technology (ICSTE-20) |
+ DOI Link
+
+
+
+
+
Summary
+
+ Software developer with 3+ years of experience in application development, AI integration, and full-stack engineering. Designed CJIS-compliant AI systems integrating multiple data sources, built MCP servers and task-specific AI agents for enterprise workflows. Proficient in C#, Genero, JavaScript, React, and Node.js with strong Linux and database skills.
+
+
+
Professional Experience
+
+
+
+
+ Support Specialist II – Technical
+ Mar 2025 – Present
+
+
+ - Architected a CJIS-compliant AI integration aggregating Jira, Zendesk, Confluence, and git history to surface similar tickets, relevant docs, and in-progress development context
+ - Built an MCP server with task-specific AI agents and optimized markdown context files for efficient token utilization
+ - Configured GitHub Copilot CLI & VS Code integrations for Genero, streamlining development workflows
+ - Developed custom Zendesk integrations, views, dashboards, and reporting tools to automate support workflows
+ - Conducted advanced backend investigations using C#, Genero, SQL, and Linux across 4 product lines — debugging application logic, querying databases, and analyzing system logs
+ - Collaborated with engineering on product architecture; authored technical documentation and knowledge base articles
+
+
+
+
+
+
+
+
+ Software Support Engineer – Application Security & InfoSec
+ Jul 2021 – Sep 2022
+
+
+ - Developed and optimized frontend components using JavaScript, HTML, CSS, and SQL for internal security tools
+ - Resolved 2,500+ vulnerabilities across 200+ applications; improved application stability by 90% through dev/QA collaboration
+ - Conducted root-cause analysis; classified vulnerabilities using Checkmarx, Brinqa, and Snyk
+ - ★ Badgify Award for resolving Checkmarx downtime impacting 1,350+ build failures
+
+
+
+
+
+
+
+
+ Application Developer – Internship
+ Dec 2019 – May 2020
+
+
+ - Developed cross-platform applications using React JS; participated in code reviews for security and performance compliance
+
+
+
+
Education
+
+ University of New Brunswick
+ Sep 2022 – May 2024
+
+
Master of Computer Science | GPA: 3.4 | Fredericton, NB
+
+
Projects
+
+
+
CJIS-Compliant AI Support System
+
MCP Protocol, AI/LLM, Jira/Zendesk/Confluence APIs, Git
+
End-to-end AI pipeline surfacing historical tickets, KB articles, and git context while maintaining CJIS compliance
+
+
+
+
Web Application Security
+
JavaScript, Node.js, React.js, MongoDB
+
Secure web application with privacy-preserving features and encryption algorithms
+
+
+
+
SHE App
+
React Native, Node.js, Firebase
+
Cross-platform mobile app with secure authentication and data privacy features
+
+
+
Skills
+
+ Languages
+ C#, Genero, JavaScript, TypeScript, SQL, HTML, CSS
+ Frameworks
+ React.js, React Native, Vue.js, Node.js, .NET, Bootstrap
+ AI & Dev Tools
+ MCP Server, AI Agents, GitHub Copilot, Vim, Linux, Git, VS Code, Postman
+ Databases
+ MySQL, MongoDB, MS SQL Server, Firebase
+ Practices
+ REST APIs, System Design, CI/CD, Agile (Scrum/Kanban), SDLC, CJIS Compliance
+
+
+
Publication
+
+ Blue Brain: A New Form of Life (Scopus Indexed), International Conference on Science, Engineering and Technology (ICSTE-20) |
+ DOI Link
+
+